Murnau Den Linden and Murnau of London partnership with Contrado, a British manufacturer based in London. They produce our products and also deliver them to your address. This is what they say regarding Shipping and Deliveries (alternatively, you can read it at their site).
Buy With Confidence
- Ready in 1 - 2 day(s)
UK delivery: £3.99 | Wester Europe: £12 | Other Europe: £13 | North America: £14 | Australia and Japan: £15 | Rest of the World: £16
- Made in London, England, UK
- 100% Satisfaction Guarantee
- Support an on-demand production
Delivery and service
At Contrado we focus on product quality, great service and a speedy delivery. Thanks to our own one-stop production facility, we dispatch many products within 24 hours of receiving the order. This is because all of our staff and production capabilities are in the same building, ensuring each product is printed and manufactured to the company’s long established high standards. Production times vary according to each product detailed on its' product page, and add shipping time on top. Delivery does not have to be to billing address which is great for ensuring acceptance of the parcel or sending gifts. Contrado does not count weekends or public holidays as production days.
Contrado uses Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays. Average delivery price is less than £5 regardless of how many items.
If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service. We can offer a Saturday delivery service for an extra fee. You can collect from us in West London too.
If you require guaranteed faster shipping time please use our guaranteed next day delivery option. Next day delivery service ensures your item arrives the following business day. If your package is over 2kg or especially bulky we use FedEx couriers, for all other packages we use the Royal Mail’s Special Delivery next business day service. The guaranteed delivery choice is available in the shopping basket and incurs an additional charge. We also offer guaranteed Saturday deliveries (excluding business addresses), through Royal Mail and FedEx, for a further fee.
UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. If large or bulky pack to non UK mainland destination, there maybe a remote or over water surcharge in the shopping basket.
Same Day Bikes, & Taxis and Collections
Because we make everything in our own facility we can often achieve same day production if ordered early enough in the day. The cutoff time is detailed on the product page. So if you need something in a rush, we can make it and get it over to you within hours as long as the bike or the courier companies can service your location from our London facility. You can also collect.
Adverse Weather Conditions
When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays we work closely with both Royal Mail and FedEx. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on Royal Mail and FedEx websites as well as local weather news.
In Case Of Royal Mail Strikes
In case of Royal Mail strikes, Contrado is still able to deliver your items the next day, excluding Sundays. We suggest you have your items delivered to your work address, which activates our free courier upgrade for delivery the following business day but only in the case of Royal Mail strikes. If you are unable to include a work delivery address, you are able to upgrade to Royal Mail Special Delivery for a little extra. During strikes Royal Mail may still deliver small packages (under 2kg). Unfortunately delivery is not guaranteed. However, Special Delivery items receive priority treatment we are led to believe even during strikes. Top tips in case of Royal Mail Strike: 1) Have your items sent to a work address and receive a free courier upgrade. 2) Pay £4 upgrade for Royal Mail’s Special Delivery service. 3) If you live in London, you may collect your items directly from us.
International Fast Worldwide Shipping
Most international deliveries are with customers in 3 - 5 days. Contrado uses FedEx, DHL, TNT or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and a guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, where it may be necessary for Contrado to pass on the remote area surcharge levied by the carrier. Delivery outside the EU may attract local tax duty to pay which is administered by the local territory and is out of the hands of Contrado.